We've got your back!

Set sail with peace of mind and exclusive benefits! Our Cruising Essentials Pack is designed to enhance your journey with incredible value and special perks only available through Cruiseabout. Enjoy up to $1,600 in value, waived fees, cashback for lost baggage, discounts, and more. Make the most of your cruise adventure with these essential upgrades.

Exclusive to Cruiseabout, our optional Essentials Pack includes:

    • Change Fee Waived – Supplier fees may apply.
    • Lost Baggage Tracking Service – Receive a $1000 cashback per bag* if your checked-in luggage is not found after 96hrs. Max 2 bags.
    • Price Drop Protection – See a cheaper price on your flights* within 30 days, we’ll give you the difference in a Cruiseabout voucher* up to $250*.
    • Cancellation Fee Waived – Supplier fees may apply.
    • Travel Insurance Discount – 5%
    • Shore Excursion Discount – 5%
    • Future Cruise Voucher – $50 off your next in-store cruise booking over $1,000.
    • Family Bonus – Kids 12 and under included*.
    • Mangrove restoration  – We will plant a mangrove on your behalf, benefiting the planet and local communities.
    • Up to $1,600 value*

 

 

 TERMS AND CONDITIONS

Cruising Essentials Pack must be added at the time of first payment / deposit.

 

Waive Cruiseabout’s Change Fees  

If you purchase a Cruise Essentials Pack, we will waive Cruiseabout’s change fee up to $75 per booking* which can redeemed once. Supplier fees may still apply.

Waive Cruiseabout’s Cancellation Fees  

If you purchase a Cruise Essentials Pack, we will waive a Cruiseabout’s cancellation fee up to $300*pp which can be redeemed once.  Supplier fees may still apply.

Our change and cancellation fees

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all standard bookings (including online bookings and bookings made with a consultant) without a Cruise Essentials Pack:

Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per booking in addition to travel service provider fees.

  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per booking in addition to travel service provider fees.
  • Cancellations of Domestic/Trans-Tasman bookings will incur a fee of $50 per person (capped at $100 per booking) in addition to travel service provider fees.
  • Cancellations of International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per person (capped at $600 per booking) in addition to travel service provider fees.

Supplier change and cancellation fees

Irrespective of whether you have purchased a Cruise Essentials Pack, cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Price Drop Protection™

Price Drop Protection only applies to airfares (not accommodation, cruises, other travel or to holiday packages) purchased in conjunction with a Cruise Essentials Pack (up to $250pp) – it may only be claimed once

Your genuine advertised fare must be presented to us on the same day as it was advertised and within 30 days from date of payment in full of your airfare booking and prior to departure. Price Drop Protection only applies to genuine fares from other travel agencies (excludes airlines direct)  and from Flight Centre & www.flightcentre.com (but excludes Flight Centre’s associated brands and entities BYOjet.com & AuntBetty.com), for travel that originates/departs from Australia. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airline, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group or fares discounted due to a government subsidy or scheme are excluded. Should the fare (obtained prior to your departure date) be less than your a Cruise Essentials Pack we will issue a Fight Centre Travel Group Voucher to you for up to $250pp.

Price Drop Protection only applies to your domestic flight within Australia or your international flight departing Australia. Your Flight Centre Travel Group voucher will be valid for 12 months from the date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

If you cancel the original Cruise Essentials Pack purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee.

If you cancel the original Cruise Essentials Pack and the airline has provided you a credit for the airfare, the value of your Cruise Essentials Pack will be held in credit.

For Cruise Essentials Packs held in credit, any future Price Drop Protection claims will be assessed based on the value of the flights at the time of rebooking, not the original value of the cancelled fare. The new value to be assessed against will be cited on your invoice at the time of re-booking.

Flight Centre Travel Group Limited trading as Cruiseabout | ACN 003 377 188 | Company number: 25 003 377 188 | ATAS – Travel Accredited No. A1041

How can I make a claim for Price Drop Protection?

Step 1: Bring us an advertised fare prior to your departure date

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare advertised by another travel agency (excludes airlines direct)  or from Flight Centre / www.flightcentre.com (but excludes Flight Centre’s associated brands and entities BYOjet.com & AuntBetty.com) must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Cruise Essentials Pack fare booking and prior to departure. Travel must originate/depart from Australia. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Cruise Essentials Pack, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Cruiseabout (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

Contacting us:

* For Price Drop Protection enquiries or claims on Cruise Essentials Pack purchased in-store or over-the-phone – please contact your travel consultant who made your booking You can provide genuine advertised airfares from:

  1. Flight Centre & www.flightcentre.com.au(but excludes Flight Centre’s associated brands & entities BYOjet.com & AuntBetty.com); and
  2. Other Travel Agencies

Step 2: Confirmation that the fare is genuine and available

We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, up to $250pp on the Cruise Essentials Pack, by providing you with a Flight Centre Travel Group voucher. Your Flight Centre Travel Group voucher will be valid for 12 months from the date of issue.

If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.

Price Drop Protection Voucher

Limit of one voucher per booking. The voucher must be presented to a Cruiseabout consultant at the time of booking to redeem. The voucher is valid on new bookings only. Your Flight Centre Travel Group voucher will be valid for 12 months from the date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on the voucher. Any unused balance may be used against future purchases but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. The voucher must be used in-store or over-the-phone and cannot be used for online purchases. Cruiseabout reserves the right to deem the voucher void if it has reasonable grounds to believe that it has been tampered with or copied.

Lost Baggage

The Cruise Essentials Pack have this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of $1000 (per bag.)  There is a limit of 2 bags per cashback claim.

After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number. To file a new Mishandled Baggage Report use call 1 917-920-9699 (toll free), or online at https://cruiseabout.blueribbonbags.com/MBRFiling/ 24 hours a day, 7 days a week. Please have your Cruiseabout Booking Number and Airline File Reference Number ready when filing a report. BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.

Bonus Discount on Travel Insurance

If you purchase a Cruiseabout Travel Insurance policy with a Cruise Essentials Pack, we will give you a 5% discount  off the cost of the policy.  This insurance is underwritten by the insurer Mitsui Sumitomo Insurance Company Limited (MSI), ABN 49 000 525 637, AFSL 240816. Europ Assistance Australia Pty Ltd (EAA) ABN 71140219594, AFSL 552106 holds a binding authority from the insurer, MSI to issue contracts of insurance and to deal with or settle claims on MSI’s behalf and as MSI’s agent. Flight Centre Travel Group Limited, ACN 003 377 188 AR No 228097, trading as Flight Centre, is an Authorised Representative appointed by EAA to distribute and administer this insurance product. Any advice is general advice only. Consider and read the combined FSG/PDS and TMD and your personal circumstances before purchasing Travel Insurance.

Family Bonus

Cruise Essentials Pack with this feature receive a Family Bonus – when any adult purchases a Cruise Essentials Pack, all children (Under 12 years at the time of travel) will also each individually receive the benefits of the Cruise Essentials Pack, excluding the planting of a single tree for each covered child under the Planting for the Planet program, the Future Cruise Voucher and Shore Excursion Discount .

Planting for the Planet

We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects visit https://www.cruiseabout.com.au/cruising-essentials-pack for full project and planting location details.

Cruise Shore Excursion Discount

Receive a 5% discount when you book your Cruise Shore Excursions with your Cruiseabout consultant, prior to your cruise holiday. Discount will be automatically applied to the price of the excursion only at final payment for your booking. No minimum spend required.

Future Cruise Voucher

Book a Cruise Essentials Pack and receive a $50 voucher for your next in-store or over the phone booking with Cruiseabout. Minimum spend of $1,000 applies. Redeemable only on a future cruise booking.

Voucher valid for 2x years from initial Cruise Essentials Pack purchase date. Limited to one offer per booking. Voucher cannot be used in conjunction with any other marketing voucher. Offer is redeemable in-store or on the phone only and must be redeemed in full. Partial redemption is not permitted. Offer is non-refundable, non-exchangeable, non-transferable, non-replaceable and non-redeemable for cash, credit or foreign exchange products. Offer is not valid for Flight Centre Travel Group employees.

 

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