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Frequently Asked Questions

GENERAL CRUISE FAQS

 

What is included in the price of my cruise?

A. Your cruise fare includes your accommodation; all main meals onboard (in the buffet, the main dining room and select complimentary dining venues); entertainment (including live shows, guest entertainers, trivia, karaoke, movies etc) and the use of the ships’ many complimentary facilities like swimming pools, the gym, jacuzzi’s, the library, Kids’ Clubs (where applicable) and much more. River cruises may also include shipboard gratuities, some shore excursions and alcoholic drinks, while expedition cruises will include shore visits and equipment. Cruise lines offer a number of optional extras for a small cost, including dining at specialty restaurants, spa treatments and shore excursions.

What extra’s do I have to pay for on my cruise?

A. In short – nothing you don’t want to pay for. While it differs on each cruise line, in general, on board a cruise, you will pay extra for things like alcoholic drinks, spa treatments, shore excursions, gym classes and so on. However, you get to decide what you want to do and set your own budget.

These extra items are paid for by using your cruise card that you are given upon check in. This card will be linked to your credit card and all costs incurred on the ship will be charged to your cruise account, and at the end of the cruise your credit card will be charged. Should you want to pay cash, the cruise line will ask you to specify how much cash up front to cover your onboard expenses.

What is included in my cabin?

A. Apart from your preferred bed set up, all cabins will have an ensuite bathroom with shower, air conditioning, TV, telephone, hairdryer, wardrobe, drawer space and a safety deposit box. Other amenities will depend on the cabin category you have booked.

I am cruising with my kids. What facilities can I expect?

A. Each cruise line offers different kids amenities, and some are more “kid-friendly” than others. Generally, you will find kids split into specific age-appropriate kids clubs that offer a daily schedule of fun activities for children. The opening hours are cruise line specific, but your Cruise Specialist can answer cruise line specific questions for you.

Will I be able to access the internet from the ship?

A. Yes. Most cruise lines provide internet facilities such as an internet cafe and wi-fi zone. However, it can be quite expensive and connectivity can be limited depending on how far out of range the ship is, so it is best to log in on one of your port days.

Will I need a passport?

A. Australian passport holders going on a domestic cruise that doesn’t stop at an overseas port will not need to bring a passport but will need a valid government issued photo ID. All travellers cruising from Australia to New Zealand, the South Pacific or Asia will require a passport with at least six months’ validity, as will all other overseas cruises.

Will I need a visa?

A. This depends on a number of factors, including your nationality, your intended itinerary and whether or not you are disembarking at a destination or simply transiting through. If a visa is required, your travel consultant and cruise line will work together to arrange this on your behalf.

Can I get laundry done on my cruise?

A. Most cruise ships offer full laundry and dry cleaning services, which can be billed to your onboard account.

How do I pay for things on the ship?

A. Cruises operate on a cashless system. Instead of paying as you go, items are charged to your unique room card that is linked to your credit or debit card. An itemised account will be presented to you before you disembark so the bill can be settled prior to check out, or automatically debited if there are no discrepancies.

Do I need to tip people on my cruise?

A. It is customary to tip staff members on the majority of ships. If tips are not included in your cruise price, you will receive an envelope in your cabin on the last day of the cruise or, as a convenience, some cruise lines will automatically charge it to your cabin. On the other hand, some cruise lines have a no-tipping policy. Ask your travel consultant for guidance.

How much luggage can I bring on my cruise?

A. It is suggested that you bring no more than 2 bags per person. Each bag should not weigh more than 30kg’s, but each cruise line has their own luggage guidelines and restrictions, so please check with your Cruise Specialist. If you are flying to meet your cruise ship, keep in mind that your airline may have different restrictions to take into account.

Q. Are there are any restrictions for guests sleeping on the upper bunk beds?

A. If you have booked a quad share cabin (which means you have 4 people in your cabin), then you will probably have 2 sets of bunks in the cabin. According to Australian Standards it is strongly recommended that children under the age of 9 do not occupy or play in an upper bunk. The weight restriction of an upper bunk is usually 100kg’s but this can be confirmed with your Cruise Specialist, depending which cruise line you have booked with.

Q. Can I bring alcohol onboard the ship?

A. You will not be allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in, and can be collected on the last day of your cruise. All Duty and Tax Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise. Some cruise lines offer drink packages you can purchase for alcoholic drinks onboard, otherwise all drinks purchased will be charged to your cruise card.

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BOOKINGS AND PAYMENT:

 

Q. How do I make a cruise booking?

A. Cruise bookings can be made online at Cruiseabout or by phone. You can call our Cruise Specialists Monday to Friday from 9.00am to 7.00pm; on Saturdays from 9.00am to 5.00pm and on Sundays from 10.00 am to 4.00pm.

The following cruise lines are able to be booked 24/7 on our website: P&O Australia, Princess Cruises, Carnival Australia, Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises, Cunard, MSC Cruises, Norwegian Cruise Line, Holland America Line and P&O International. For any cruises that do not have pricing or are unable to be booked online, please call one of our Cruise Specialists for the latest pricing and availability.

Q. How many people can I book in a cabin?

A. The maximum number of people allowed in a cabin is 4 (quad share), but you can also book a triple share cabin (3 people); a twin share cabin (2 people) or a solo cabin (1 person). This can be a mix of adults and children, or all adults. However, children must be accompanied by an adult (over the age of 21) in a cabin.

Q. How do I book a cruise for more than 4 people, or book multiple cabins?

A. If you are cruising with 5 people or more, or require more than 1 cabin, please call our Cruise Specialists on 1300 769 228 so they can make sure all of your requirements are booked for you.

Q. What if I am cruising with children?

A. Due to cruise line age restrictions, if you are travelling with a child under the age of 12 months, please call one of our Cruise Specialists for more information. For website bookings, children aged 1 to 12 will be priced as children, while children over the age of 12 will be priced as adults.

Please note that children may not be booked in a cabin on their own. Children must be accompanied by an adult (over the age of 21) in a cabin.

Q. Can I place a deposit for a cruise booking?

A. At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

Q. When do I need to pay for my cruise in full by?

A. If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

Q. Can I hold a cruise booking?

A. Pricing for cruises is highly dynamic and is subject to change at any time. When making an online booking, the cabin is temporarily held while the price is confirmed with the cruise line automatically, however, it is still subject to change, and the price will only be confirmed once the cruise line has booked the cabin for you. The only way to confirm a price is to make a full booking. One of our Cruise Specialists will be able to hold a cabin for you in store, and they will advise you of how long they can hold it for.

Q. What payment options do you offer?

A. At Cruiseabout you can choose to pay for your cruise a number of different ways. You can pay by Debit Card, which has no surcharge fees attached to payment. Or you can pay by Credit Card, however, surcharge fees do apply so please check the final amount at time of payment. You also have the option of paying via BPay, and your Invoice will have all the necessary details for this option.

Q. How can I make a change to my cruise booking?

A. To make a change to your booking, please call our Cruise Specialists on 1300 769 228 and quote your booking reference number. Please note that amendment fees may apply.

Q. How can I cancel my cruise booking?

A. To cancel your booking, please call our Cruise Specialists on 1300 769 228 and quote your booking reference number. Please note that cancellation fees may apply.

Q. How can I add a flight, hotel or car hire to my cruise booking?

A. If you make a booking online, on the booking confirmation page you will find a form where you can let our Cruise Specialists know which travel extras you are interested in or require, such as flights, accommodation, insurance and so on. Alternatively, if you book via phone, email or in store, our Cruise Specialists will be able to provide you with a quick and easy quote for any extras while you make your booking. You can also browse flights online and enquire with one of our cruise consultants. 

Q. Do I need travel insurance?

A. We strongly recommend that you take out comprehensive travel insurance at the time you book your cruise. If you are booking on our website, tick the Insurance box on the confirmation page and send this to one of our Cruise Specialists, who will return a quote to you.

Some of our cruise travel insurance benefits include unlimited onboard medcial and dental, unlimited sea sickness, cover for missed shore excursions, delayed luggage allowance, missed port connections and more! 

Need more information? Contact a Cruising Specialist

Need help? Our qualified Cruise Specialists are here for you. Cruise enquiries and help - 1300 769 228

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